IT technician looking for position

Susan A. Mahalick
619-446-6405
russnldy@aol.com

PROFILE

• Excellent Customer Service Skills

• Microsoft Certified Professional

• Outstanding Problem Solving Skills

• Extremely self-motivated and proactive

• Well versed in Microsoft Office

• Skilled at preparation of reports, documents, presentations and spreadsheets

• Accurate and thorough Technical Documentation and Technical Illustration

• Windows 95, 98, NT 4.0 and Windows 2000 and XP

SUMMARY OF EXPERIENCE

ADMINSTRATIVE ASSISTANT

MLS Baja, Playas de Rosarito, Mexico

• Developed layout and marketing materials on Backpage, Craigslist, OLX and Guardads

• Post properties to AMPI website to start MLS for Baja

• Ensure owners are informed regarding news that impacts the Baja and Mexican Real Estate market.

• Maintain Excel spreadsheets of all Rosarito properties

• Answer phones and take detailed messages

• Greet customers when Agents are out of the office

• Provide informational research on prospective properties

SALES MANAGER

Baja Lifestyle Magazine, Playas de Rosarito

• Sold advertising for high end magazine

• Assertive and good at closing

• Visited over 120 businesses along the coastline

• Made 50% of the sales by my 3rd issue of selling

• Supervised other Sales Personnel

• Completed contracts and collected money from clients

• Collected copy material and proofed final layout

HELPDESK ANALYST

EDS/NMCI, San Diego

• Received many awards for Excellent Customer Service

• Provided quality help-desk service to U.S. Military and Civilians using Remedy DB and software tools

• Resolved most calls within 13 minutes

• Knowledge of Windows 2000 / 2003 Server (Active Directory)

• Troubleshooting of DoD (Department of Defense) Web Applications and other software

• RAS – Netscreen / Software / Setup and Troubleshooting

• Network Connectivity Issues / Workstation / Printer / Server Troubleshooting / Admin Tools

• System cleanup on Slowness / Adware / Virus / Spyware

• Remedy Asset Management Database / tickets software for tracking calls and troubleshooting

• Proxy Access / Troubleshooting / Internet Explorer

• Windows administrative tools such as MMC snap-ins, and general familiarity with certificates required.

• Analyzed event and application logs to identify problems.

DIRECTOR OF TECHNOLOGY

Coldwell Banker, BajaCoastline, Playas de Rosarito

• Supported 5 staff members and 15 Real Estate Agents on computer systems and peripherals

• Taught specific computer classes for same

• Assisted with the setup of new offices for Voice Over IP phone systems and computer locations

• Transitioned into a Real Estate Agent and sold a property within first 2 months

COMPUTER ANALYST=SOFTWARE TESTER

NMCI (Navy Marine Corps Intranet)/EDS (Engineering Data Systems)

• Tested software for quality control before deployment to the Navy and Marine Corps

• Tested both Windows 2000 and XP platforms on a variety of hardware

• Wrote documentation and creation of Test Plans, Test Strategies and final documentation

• Coordinated between Engineering and Management to ensure proper communication

PC SPECIALIST

ACS Government Solutions, Loma Submarine Base

• Troubleshooting software and hardware issues for unclassified computers for 300 customers

• First call resolution, either resolve over the phone or make determination to send someone out to fix the problem

• Installation of software and hardware as needed for updates and new installs

• Solving archiving and inbox problems with Microsoft Outlook

• Resolving connectivity issues with Internet Explorer

• Setting up accounts, passwords and permissions on folders

• Responsible for install of approximately 100 applications

• Wrote documentation for users and technicians

MACINTOSH SUPPORT SPECIALIST

Woodward Communications, Inc. Dubuque, Iowa

• Upgraded (system and computers to Macintosh G3’s from PowerMacs and found solutions for the remaining SCSI peripherals to work with new OS

• Installed, maintained, and did troubleshooting for 150+ Macintoshes in a Prepress setting

• Hardware and software support primarily in the Macintosh environment

• Supported Internet applications such as Browsers and Email accounts

• Responsible for the functionality of 150 Macintoshes in a production environment for a newspaper with a circulation of 37,000

• Also responsible for 8 other regional publications which required travel of up to 100 miles one way

• Very familiar with the 4 color process, fonts and PDF formats

COMPUTER LAB DIRECTOR

Wahlert High School, Dubuque, Iowa

• In charge of three laboratories, and equipment for 100 staff members

• Trained staff and students in the use of software

• Maintained a network server and system for Macintoshes and PC's in a school setting

• Designed publications such as calendars, flyers, and brochures for the school

• Supervised and trained 1 to 2 lab assistants each year

GEOLOGIC DRAFTER

Denver, Colorado

• Worked for several oil related companies on a freelance basis

• Communicated well with clients

• Met deadlines and took pride in accuracy and interpretive skills.

• Drafted base maps, cross sections, montages, slides, land maps, prospectuses, technical drawings, and charts

Developed a method of making legends for maps that was widely adopted by the Oil Industry in Denver. Formerly maps were printed out to paper and then colored in for each major owner of the property containing wells (for instance Exxon would be green). I simplified the process by applying overlays to the original Mylar map before being printed which saved time and expense

EDUCATION

B.S. in Geography/Geology from the University of Colorado

Attended Rutgers College for one year and was one of the first 500 women accepted